How do we do it?

“Lift, Sift and Shift”

We call our BPO approach “Lift, Sift and Shift”. First we understand your current processes, reviewing and refining as necessary. Then we move them into our low-cost environment without compromising your service levels and quality of output.

We have delivered savings of over 40% using this project migration methodology for clients such as Brussels Airlines, TAP Portugal, Intel and Intercontinental Hotels Group.

Even where projects have already been working in a low-cost environment we can demonstrate further savings by applying our culture of working ‘smarter not harder’. So we invest in the best tools and technology, and the best people with exactly the right skill sets.

The interface you want

We can provide local account management for any of our off-shored services. So you will always have a local point of contact for any day-to-day questions and the reassurance that they will manage the services being delivered.

You can also work with the off-shore team directly if you prefer. We are totally confident in the skills of our off-shore offices, and often, where projects are process driven, this fast-track solution gives the greatest benefits all round.