BPO Services

Keeping the quality up and the costs down

We offer a full range of BPO services, 24/7. We interface with your business through highly trained, highly motivated staff, using the very latest technology.

Data collection and processing

Data entry services
Chase Response offers a wide range of data entry services such as large volume data entry (take one enrolments, warranty cards), address/profile changes, return mail handling. Capture of research, product and satisfaction surveys and subsequent analysis of that data.

Data processing
Data cleansing, data verification including restructuring and formatting, updating and indexing. Data processing services also include billing and supplier reporting.

Communication & campaign management

E-broadcast campaign management
The creation of e-broadcast marketing campaigns including e-newsletters, tactical promotions etc. Set-up, test, broadcast and compilation of reports.

Email handling
Answer customer email questions from client website queries ie lost password, balances on accounts, location of stockists etc.

Web content
Updating web content loading images and copy; setting up links and internal website management for intranet sites for staff, web research.

Backoffice administration services

Helpdesk services
Helpdesk services from 1st level support to back end support, available 24/7.

User acceptance testing
End to end UAT working with predefined test scripts, checking functionality is working as per your functional designs and business requirements.

FINANCIAL PROCESSING

Fraud management (detection and prevention)
Extraction of suspected fraudulent activities from the database based on predefined patterns/parameters. Manual investigation, flagging of fraud members in the database and monthly reports of all such cases presented to clients, giving good ROIs for this service.

Order processing
End to end order processing, tracking, miles/points credit and debits, redemption processing.