Our Services

We offer a comprehensive subscription management service, covering everything from acquisition and membership support to renewal and retention - with full payment processing capabilities.

We draw upon years of experience in a variety of industries and with a range of products – and we can significantly improve profitability. Our established track record of managing subscriptions around the world can help your business in local markets.

With subscription management with Chase Response you can:

• Engage in a proactive outbound tele-retention programme to maximise retention rates and your marketing budget
• Get access to full history and tracking of all subscription transactions and fulfilment status

By outsourcing your customer care requirements to Chase Response, you can remove costs in areas which have traditionally been classed as expensive to your business without risking quality.

We can help you with all aspects of customer service including complaint handling, help lines, technical support, care information lines, and out of hours support.

We recruit only highly trained sales people who understand the concept of selling and are highly motivated to meet their targets. It takes a certain individual to sell effectively – someone who can identify and match customers’ needs and ensure they are happy with their purchase.

Loyalty can be thought of as the attitudes that influence a customer to want to retain a relationship with a company or brand, to re-purchase a particular product or service, or re-visit a particular company, shop or website.

We provide a membership servicing team who understand the importance of your most loyal customers. They know how to offer them a high level of service on every contact and appreciate how critical it is to your business success and profitability.

Chase Response helps you develop and implement effective customer loyalty initiatives. Our contact centre services can:

• Establish individual relationships with customers
• Stimulate redemption, up-sell and cross-sell

Whether you are embarking on a one-off campaign or simply managing your on-going marketing, it is essential your orders are handled in the most effective way. We provide a service that is fast, accurate, intelligent and consistent.

We specialise in all areas of fulfilment including membership packs, surveys, brochure requests, catalogues, and mail order responses.

Response handling and fulfilment with Chase Response makes sound business sense, in the short and long term. We can manage:

• Lead capture and qualification
• Order taking, payment processing and fulfilment
• Stock control, warehousing, tracking and reporting
• All database and operational platform requirements